About Face. This team reviews evaluations for consistency, legitimacy, and performs proofreading functions, ensuring that your delivered data reflects Reality. Learn how RBG uses GameFilm ®, mystery shopping, and other tools to solve any CX problem and achieve undefeated CX. What Others Have to Say: Mystery Shop Forum has had some fellow shoppers state some really great things about RBG. Hours worked per week/ per assignment are far beyond what is actually paid in salary, because the position is salary based. Then, they’ll request you return a certain amount of money back. of Clients Served: 2,000+. Both Nikki and Elise have done to these things to me me to many other shoppers. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Get info about our mystery shopping services & get a quote. We are doing our part to report these scammers, but we need your help!How to avoid secret shopper scams. Mystery Shopper 3 reviews; Video Scout 3 reviews; Manager 2 reviews; Marketer 1 review; Operations Administrator 1 review; Reality Based Group Reviews by Location. Tell us a little bit about your business. Search for shops with our Facebook app! JobSlinger search on Facebook. Your team is then guided. A mystery shopper, or mystery evaluator, is an independent contractor who gathers data to assist our clients with making important decisions to move their business. | Austin TX BestMark. of mystery shoppers: 320,000+. of Mystery Shops Completed: 2,000,000+. This comprehensive visual perspective provides accurate assessments of customer. Shoppers Critique International (SCI), a division of Reality Based Group, has devoted over 40 years to helping companies lead with the best customer experience. Research online particular mystery shopping companies you may want to consider contacting to make sure they. I have then my driver license already, but now they are asking for my credit card which makes me feel like it’s kinda sketchy. The shopper should remain upbeat and positive in dealing with the property manager’s follow-up inquiries and ultimately blame the delayed decision on an unnamed partner or higher up. Training. Mystery shoppers make an impact in their local communities by helping stores, restaurants, and banks become better places for consumers like you to visit. Our founder invented GameFilm®, the original video mystery shopping solution, more than twenty years ago and we remain the foremost expert on the subject. See the examples below. 3. We record all of our shops in high definition and we have in-house editors to ensure that our. Market Force is a mystery shopping company that has been around for several years and has an A+ rating with the Better Business Bureau. Our veterinary locations are staffed by friendly and professional doctors and staffs who will treat you and your pet with respect, kindness and understanding concurrent with providing the best medical. Aside from the dress, mystery shoppers come in all shapes, sizes, ages and backgrounds. They are scams. I have done 27 shops for RBG so far in 2023. to use GAMEFILM® (Video Mystery Shopping) to change the game with their CX…Retail video mystery shopping is a highly effective way to evaluate and improve this experience and at Reality Based Group we know a thing or two about video mystery shopping. Real Feedback™ Real Feedback™ takes the customer satisfaction survey to the next level with RBG’s tried and true techniques. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. SCI has managed numerous programs for us and has consistently delivered actionable results in a user-friendly reporting system. With About Face, they have been in the industry for more than 20 years and its pay rates seem to be a bit higher than other options. It is inteded to collect relevant data on revenue-driving. of Mystery Shops Completed: 2,000,000+. Become a secret shopper and help businesses to improve their services. You got nothing but a mediocre smart phone with terrible service, and $200 in your pocket. We don’t often think of the words customer and government in the same sentence but governments provide essential services and. Reality Based Group, Inc Reviews ( 2) simply responded in an objective manner without threats and rudeness We pride ourselves on delivering excellence to our customers and her feedback was subjective in nature and the client was very upset with the language that this shopper used in her shop She used the word "Trashy" to describe our clients. , Austin, Texas. These are the highest certifications a shopper can receive in the industry, providing you with the most experienced and professional evaluators available. Almost no group of people is required to be more flexible than college. Those figures climbed from 22% to 36. as often as you need while conducting the test, and beyond into your mystery shopping journey. 18. Mystery shopping reports are designed to meet the needs of individual builders whose target customers vary by locale, economic climate and assorted demographic characteristics. We collect in-store inventory complete with UPC, description and price. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Get In Touch With Us. Mercantile Systems. Learn about popular job titles at Reality Based Group. A typical project involves the evaluation of one of our client’s businesses through in-person visits, telephone calls, web-based inquiries, or other means by serving as a typical. 00 Million in revenue and 94 employees. Market Force is a mystery shopping company that has been around for several years and has an A+ rating with the Better Business Bureau. Therefore, if you did a shop in December, whether you submitted it on December 1 or December 31, you would be paid on January 10. Our unique program is one of our greatest differentiators, one you can count on to deliver the objectives. We have included instructions for the above browsers if you are uncertain as how to enable cookies. Mystery Shopping Company Discussion; RBG delay in editing. Our top-notch hotel mystery shoppers are keyed into the most important performance indicators for the hospitality industry. The process to becoming a shopper is not easy. Company Overview: Reality Based Group (RBG) has been rooted in the mystery shopping industry for over 22 years. Reply. A couple things to keep in mind. No account? Create one! Loading. Check out the list below to find the mystery shopper company that best fits your needs! 1. Get info about our mystery shopping services & get a quote. RBG’s Convenience store mystery shopping clients realize the competition for business is fierce and RBG relies on top notch mystery shoppers to assess the most important aspects of these unique stores, from customer service to internal and external cleanliness, product quality, and store displays. . . RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Unlike traditional methods that rely on written reports, our video mystery shopping captures real-time interactions discreetly and objectively. 00 per hour for Mystery Shopper to $22. The Worldwide Leader in Mystery Shopping Software Used by over 150 mystery shopping providers, over 18,000 companies and over 3 million shoppers, SASSIE unlocks your company’s potential to: • Win New Business • Develop Unique Services • Maximize Staff Efficiency • Obliterate the Competition It’s time for your technology to go world class. Like any industry, the mystery shopping industry has made much advancement in the last twenty years. Mystery Shopping. We are now a full-service mystery shopping company. CAPTCHA. Companies in the heart of Manhattan and the other four major boroughs, including The Bronx, Brooklyn, Queens, and Staten. Our comprehensive, customized solutions provide in-depth insights into customer service, store operations, and product availability so that our clients can make informed decisions. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Just logged in to my account with Shopper's Critique and saw this on their announcement page: SCI is excited to announce we have recently merged with Reality Based Group (RBG), another prominent mystery shopping company. Solutions we know will transform your banking business. . Profile; 1,338 posts; January 26, 2023 01:02PM. Financial services written mystery shopping is perfect for assessing new customer feedback and your employees’ efforts to gain. Since 1992, RBG has measured the customer experience from an objective point of view for some of the worlds most respected brands, across over 10 industries. RBG takes mystery shopping to new heights with our video mystery shopping solutions. IntroductionCreated Date: 9/29/2022 5:32:39 PMThat’s where Shoppers Critique International, a division of Reality Based Group (RBG), comes in. Mystery shopping property management companies is as enjoyable as apartment mystery shopping, just on a larger scale. But this is a city unlike any other –– with over 100,000 shade trees planted throughout, Atlanta has been recognized as “the most heavily forested urban area in the. As founding members of this organization, RBG has access to the top Gold and Silver-certified mystery shoppers across the globe. RBG will provide its state-of-the-art mystery shopping and feedback tools to help all brands intimately understand and improve the customer journey at every touchpoint. Services include Mystery Shopping, Enroll Match ® Admissions, Training, and My Guidance Coach ® Software. iwashumantoo • 1 yr. 4. Confero: Works with well-respected brands across the US. Other hotel mystery shopping companies can gather data, but we make your data actionable and relevant. I did not work here. We offer a suite of secret shopping programs that are designed to increase loyalty. Shoppers Critique International (SCI) was founded over 40 years ago as a mystery shopping evaluation service focusing on excellent customer service across a multitude of industries and sizes. Don't miss this chance to join the Sentry team!If you want to know what products your retail competition carries, look no further than an undirected audit. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. First, here’s a little bit of background. Their client list has a lot of different types of restaurants ranging from sandwich shops to casual dining, fast food, and even bars! Choose ones that are conveniently located. I did mystery shopping a few years back through 2 companies direct. Schedulers use shoppers who use GeoVerify location verification. Reality Based Group founded video mystery shopping 23 years ago in order to provide companies a way to monitor their customers’ experience from their unique point of view. This rating has decreased by -7% over the last 12 months. • Erik Diehl. Here are the simple steps to becoming an RBG mystery shopper and earning free meals and payment: Peruse Their Accounts. Training. Seasoned ShoppersReality Based Group (RBG), is evolving customer experience. Data collection is just the tip of iceberg at RBG. com for assistance. We are Reality Based Group and we have created this guide to help you learn more about mystery shopping. Real Feedback™ is RBG’s evolution of the customer satisfaction survey, and it can shed light on how your financial services business is perceived, both by your customers and employees. As a Secret shopper, get money for improving service quality. The city is located just 30 miles northwest of Washington D. 1365 | C: 512. Your bank mystery shopping customer experience program is custom designed. First, here’s a little bit of background. This collaboration not only transformed Goodwill’s operations but also demonstrated the potential of video mystery shopping in reshaping business strategies. Not a BestMark mystery shopper? Sign-up. Find out why our mystery shoppers are top rated by filling out our form or get in touch with a professional Reality Based Group team member right now by calling us at 1-877-990-3456. Companies in the heart of Atlanta and nearby suburbs including, Decatur, Johns Creek, and Alpharetta can count on RBG to help ensure their businesses are. Getuigenissen van RBG Mystery ShoppersWe hebben enkele van de bestemysteryshoppersin de branche en we doen altijd een stapje extra om hun succes en tevredenheid te garanderen. In simple terms, it is done to evaluate the leasing personnel and. Other job duties may include: Visiting retail stores to observe customer service. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Mystery shopping clients have access to reports for training and evaluation. We have more than twenty years of experience and the unique approach you need to make sure your guests can truly leave their stress at the door. Shopping opportunities are being constantly updated and the above may only reflect a partial list of our mystery shops in your area. More Undefeated Content. ”. See BBB rating, reviews, complaints, request a quote & more. From the food to the atmosphere to staff interactions, RBG can. Sign in Client portal. Reality Based Group was founded as GameFilm in 1992 in Houston, Texas by Joe Woskow. Once armed with this information, the builders. Audits. A strong work ethic. Mystery Shopping. A Little About Who We Are. Our unique programs are tailored to fit your needs, culture and objectives, while delivering ROI. The higher operations have no idea what they are doing. RBG offers ecommerce mystery shopping solutions that fit your needs. With RBG, businesses can now provide an out of this world customer experience unmatched by any other business in their field. Posted 8:15:45 PM. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Welcome to the World of Restaurant Mystery Shopping As an RBG secret shopper, you can enjoy all types of food at new places as well as your favorite places all over town – and all for free! With today’s tight economy, it’s often difficult to find money in your budget for such indulgences. 0040 | jmoncivais@realtybasedgroup. We zijn enorm trots op het serviceniveau dat we onze klanten bieden en we zijn dankbaar dat we zo'n geweldig netwerk van get. Search online for the outfit's name along with words such as “review,” “complaint” or “scam. Audits. shopping@ipsos. SASSIE Mystery Shopping Systems. Be sure to check Shopmetrics and Sassie for opportunities in your area. Sentry Marketing Group is a leading provider of mystery shopping, customer feedback and merchandising services. Find help for your bank mystery shopping . 2. We will be moving everything over to Sassie and hope to accomplish that by April 1st. Building Convenience Store Success with Reality Based Group Mystery Shopping Services. Secret Shopper has been around since 1990, so it’s well-established in the field. Shop, get paid, repeat. Home;. of mystery shoppers: 320,000+. Reality Based Group gives you the opportunity to experience your restaurant from a guest perspective. It’s easy to qualify as a mystery shopper at RBG because they offer many different opportunities. The managers have no training and are thrust into the job. " I'd be wary of someone giving that much for a shop unless they're expecting you to make a large purchase. Shopper's Critique (SCI) has MERGED with Reality Based Group (RBG) over on Sassie! January 09, 2017. Mystery Shopping is a well-known method of customer research. 369 Following. Cookies must be enabled to use the Shopper Portal. of Clients Served: 2,000+. Tell us a little bit about your business. Unlike traditional methods that rely on written reports, our video mystery shopping captures real-time interactions discreetly and objectively. Taking advantage of RBG’s veterinary mystery shopping opportunities is an excellent way to offset pet care costs without sacrificing quality. Subscribe now, completely free. Hourly pay range: $7 to $21. Virtual Reality. This award is voted on by people who complete mystery shopping jobs, and it means BARE was one of their favorite companies to work for. What will you do to turn your life around? 212. 3. If you’re just going out for a day of shopping or a special downtown dinner, enjoy the luxury of valet parking as a secet shopper – for free!. 877. If so, RBG has a solution for you. More Undefeated Content. To sign up to become a mystery shopper, visit our Shopping with RBG page today and create an account. And if you get a big check for work you haven't done yet, no matter who it's from, you will be very, very sorry if you cash it and follow the instructions that come with it. Armed with up-to-date data and analysis, you’ll be able to tailor your automotive selection to match the needs of the consumer. • Paul Fleetwood. Reality Based Group has an overall rating of 3. Salary Details for a Mystery Shopper at Reality Based Group Updated Oct 15, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3. Browse our directory of mystery shopping companies here. Reality Based Group is a Consumer Services, Advertising & Marketing, and Video company located in Austin, Texas with $7. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping. And even once these clients get to the point. We have highly effective and customized video, online, written, and phone programs specifically curated for your specific CX needs. In a fast-changing retail environment, staying close to shoppers and channels is crucial. Additionally, you always have RBG at your side to help you keep asking the questions that can make or break your retail business. Secret Shopper. A winner’s spirit. When mystery shopping with RBG, our shoppers are assigned a scheduler and have access to customer service representatives who are here to help you along the way. By redefining the parameters of an exceptional guest experience and optimizing their mystery shopping program, Cinnabon transformed this vision into a tangible reality for every guest. Time Frames While many shops can be performed any time during business hours, restaurant and bar shops in particular will often require you to shop during specified hours. 275. You can’t find a better deal than that. RealityBasedGroup or popularly known as RGB is also a member of MSPA. We know you have amazing secret recipes to delight your customers and through RBG’s restaurant mystery shopping solutions we help you differentiate yourself from the competition with our secret recipes. Additionally, any of our solutions can be combined as necessary to fit your. Here at Reality Based Group™, we utilize GameFilm® technology to improve your processes and boost customer service. Want a free mystery shop? We want to do one for you. ED medications interact adversely with some other medications, most notably nitrate-based drugs, such as those used to treat erectile wht is viagras generic drug dysfunction (Viagra, Cialis, and Levitra, for example), counterfeit versions of. Our brand evaluations are guaranteed to bridge the gap between your product and its distributors. was selected as a winner for the 2023 Shoppers. They must have a good eye for detail, good writing and grammar skills, and must be capable of being totally objective. 9500 Arboretum Blvd Ste 120, Austin, TX 78759-6328. Items like wine, artwork, electronics, appliances, books, photos, CDs and materials like glass, leather, metal and plastic are most safely stored in climate-controlled units that prevent damage. CAPTCHA. From multiple mystery shopping options to field audits, training, customer surveys, and more, RBG has a tool for seeing beyond the symptoms to diagnose the root problem in your company’s client-facing operations. Mystery Shopping. Explore how mystery shopping with RBG can help you assess your sales team from different angles and the insights that can be derived from these evaluations. ago. Training. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. ) they deny you reached out and then give you a 1. RBG’s mystery shopping solutions catapulted Cinnabon to unprecedented heights in guest experience. End up feeling overworked and underpaid. 1 star. The rewards for each test vary, but you can expect to earn up to $100 per week. Our mystery shopping programs provide simple, objective observations of your staff and operations through the eyes of professional, undercover shoppers. Become a mystery shopper for A Closer Look here. • Thomas Watt. I did two of the web based high end auto shops this month. com. Acquired by RBG in 2022. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Yeah I think this job posting wasn't related to field agent at all. At RBG, we want to make sure that you have all of the resources you need to become a successful mystery shopper. com for assistance. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Get a Quote. Average Reality Based Group hourly pay ranges from approximately $12. By measuring the important factors for your prospective resident, you can improve your product /service and beat your competition. Reality Based Group Shoppers, It has come to our attention in the last several days that there are scammers out there trying to take advantage of professional shoppers like yourself. Mystery Shopping Discussion; RBG Scam?? Or nah?? pinchers81 250 7y . Any time you cancel a shop well in advance or can’t complete it (due to a shopping site being permanently closed, not answering phone, etc. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Continuous improvement is one of our core values and. Don’t just take our word for it. Edited. Click here to access the European Shopper Portal. Get more shops as an IC PRO! learn more. Our casino mystery shopper services work hard to help you do that with our expert solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys, and more. Take the mystery out of your CX problems with our vast network of Mystery Shoppers. With RBG mystery shopping, you gain an objective insight into your customer experience that will allow you to make the changes needed to improve your business. Loading. JamesBond007. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. luckygirl0100 1k 8y . They have assignments at hotels, restaurants, resorts, call centers/customer service departments, and more. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. RBG prosecutes breaches of shopper integrity that involve fraud, so keep shopping with integrity and help preserve the industry. Mystery shoppers sometimes get comfortable with evaluating a certain brand and stick with that company because they’re familiar with the report formats and. Second to none mystery shopper $300 per task. Individual shops. 's Phone Mystery Shopping, Premier Healthcare Management improves the customer service for prospective clients calling in. Market Force. Who We Are; Client Partners; Our Team; Industries Served; Blog; Client Login; Careers;. A typical project involves the evaluation of one of our client’s businesses through in-person visits, telephone calls, web-based inquiries, or other means by serving as a typical. Secret Shopper has secret shopping/mystery shopping, merchandising, and on-site evaluation opportunities available throughout the globe in Africa, the Americas, Asia, Europe, the Middle East, and Oceania. They pay monthly via PayPal or direct deposit. RBG International is a sub-division of RBG Sales. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Most shops require shoppers to be at least 18 years old – so there are many opportunities across the nation. We know hospitality mystery. You could secret shop at burger places, pizza places, casual and high-end dining venues, theme restaurants, family game centers, steakhouses, and sports bars. Reality Based Group provides convenience store mystery shopping solutions that help businesses maximize the return on their mystery shopping investment. Mystery Shopping Our mystery shopping programs allow you access to simple, objective observations of your staff and operations—through the lens of professional, undercover shoppers. Founded in 1986, BestMark is one of the largest and oldest mystery shopping companies around with over 600,000 mystery shoppers, intercept interviewers and compliance auditors. • Lisa Moreland. If you have several locations, questions can address concerns unique to each shop. Through a prearranged set of questions specifically designed for the insurance industry, shoppers analyze sales and marketing techniques, levels of service, trust and honesty, cross-selling and upselling strategies, and ease of understanding options and benefits. We work hard to guarantee we’re collecting the right data by focusing on revenue-driving and actionable behaviors. 2. RBG’s video mystery shopping. You must be at least 18 years old, have reliable transportation, and a smartphone, tablet, or. Audits. Be sure to check Shopmetrics and Sassie for opportunities in your area. Home; About. InstaShops. 2. We chose these based on their: reputation. ReportWhen mystery shopping with RBG, our shoppers are assigned a scheduler and have access to customer service representatives who are here to help you along the way. Browse our directory of mystery shopping companies here. Find out the qualities of a good mystery. It’s easy to qualify as a mystery shopper at RBG because they offer many different opportunities. Profile; 451 posts; February 04, 2016 07:50PM. "A+" rated and accredited by the BBB. When I got to the 3rd interview with the *** she looked at me like I had. 3. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. 18. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. We have provided airline mystery shopping services and solutions for more than twenty years and have the experience and expertise you need to stay ahead of the competition. No. They only paid between $10 and $25 per "mission. Because our scouts do extensive traveling throughout the United States, they are often required to rent a car. Reality Based Group provides a multitude of customer service solutions for restaurants. Please visit our become a scout page to learn more. Home AboutAdditional Customer Service Solutions for Restaurants. Payments made via check on the 20th of the month after you completed an assignment (for example, in March for all February jobs) Most jobs pay between $15-$25. The areas of focus for competitive mystery shopping vary greatly by industry. 👉 Shoppers learned the importance of good angles in Video Mystery Shopping through role playing and answering specific questions. You can. Why Choose RBG over other Amusement Park Mystery Shoppers? With a partner like RBG, you can trust that you’re gaining a powerful ally in the customer experience world. They may even use recognizable, otherwise credible tools like JotForm and Google Drive to disguise their scam. As a customer experience expert, RBG will work with you to improve your customer service and turn your customers into loyal advocates. Ipsos: (formerly GfK and Maritz): Offers a wide variety of shops in many. Get paid to experience the world’s leading brands! The Ipsos Mystery Shoppers are paid to act like regular customers, evaluate and report the quality of services provided at various businesses. Most storage unit mystery shopping clients also offer climate-controlled units, so shoppers must be prepared to answer questions about their belongings. But there is a mystery lurking within the world of mystery shopping. I've always thought of the real Reality Based Group as a good MSC - I never had any complaints. ” RBG estimates there are 1,500 mystery shoppers in Austin and 10,000 in Texas. We think about your scorecard questions from the perspective of whether the answer is measureable and actionable. Average Reality Based Group Mystery Shopper hourly pay in the United States is approximately $12. as often as you need while conducting the test, and beyond into your mystery shopping journey. Improve your customers’ experience today with our closed loop approach focusing on continuous improvement through clear and objective training and. Virtual Reality. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. 3 Reality Based Group reviews. click here to login. RBG has a mission to ignite leaders who know how to work their own genius, taking their teams and organizations to greatness. The following areas are most likely where competitors are gaining an advantage and where extra effort and improved strategies may turn the tables. Pooch52 100 9y February 26, 2013 08:25PM. • Lisa Moreland. We invented video mystery shopping with GameFilm. They serve a wide variety of industries, including banking, health & fitness, retail, property management, and many others. Both Nikki and Elise have done to these things to me me to many other shoppers. Confero: Works with well-respected brands across the US. Profile; 545 posts; September 20, 2023 01:24PM. BARE. Report Our quality mystery shoppers are chosen from the Mystery Shopping Providers Association. © 2023 BestMarkSign in Client portal. 1. Please Login HereLogin Here Reality Based Group is a premier mystery shopping company that offers various products and services to help businesses improve their customer experience, employee. Improving Customer Experience with RBG’s Video Mystery Shopping for Convenience Stores. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. 00, which is 26% below the national average. Our mystery shopping programs are guaranteed to provide you with the actionable insights you need to improve your website visitor experience. Learn about. Mystery shopping is the ideal money-making solution for college students. You’ll typically be assigned specific departments to shop, along with defined questions to ask and particular physical areas to evaluate, such as restrooms, parking lots, cashier areas, etc. The estimated base pay is $54,822 per year. This transaction allowed both companies to. We record all of our shops in high definition and we have in-house editors to ensure that our. A partnership with Reality Based Group (RBG), a company specializing in customer experience solutions, to employ video mystery shopping through RBG’s GameFilm® solution.